Return & Refunds Policy

At Noah Expeditions, we are committed to providing exceptional travel services and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions for cancellations, returns, and refunds for our travel services. By booking with us, you agree to the following policies.

1. Cancellations and Refunds

1.1 Cancellation by the Customer

• Customers may cancel their bookings by contacting us directly.
• Cancellations made 1 days or more before the scheduled departure date will be eligible for a full refund, minus any non-refundable fees or deposits specified at the time of booking.
• Cancellations made within 1 days of the scheduled departure date may incur a cancellation fee based on the service booked.

1.2 Non-Refundable Items

• Certain fees, including administrative charges, third-party booking fees, and non-refundable deposits, are not eligible for refunds. These terms will be clearly communicated during the booking process.

2. Cancellation by Noah Expeditions

• If Noah Expeditions cancels a trip due to unforeseen circumstances, such as weather conditions or safety concerns, customers will be offered:
  • A full refund of the amount paid, or
  • An option to rebook the service for a later date, subject to availability.

3. Refund Process

• Refund requests must be submitted in writing within 5 days of the cancellation confirmation.
• Refunds will be processed within 3 business days after approval. The timeframe for receiving the funds may vary depending on the payment method.

4. Changes and Modifications

• Customers wishing to modify their bookings (e.g., change dates or service options) may be able to do so depending on availability. Additional charges may apply.
• Requests for modifications must be submitted in writing at least 5 days before the original service date.